Better Communication explores why we communicate and how we could do it better. It analyses different aspects of communication and offers many examples and exercises in communication techniques. It covers writing for personal and business use, and also offers clear instruction on questionnaire design and analysis.
The book has up-to-date information on the latest communication technology tools. It explores the use of ICT and its impact on both business and society.
The aim of this book is to provide an accessible, interactive communications book to meet the requirements of the FETAC Level 5 Communications module descriptor. It also provides material that can be used to fulfil many of the FETAC
Level 5 modules.
Sheila Hoctor is a business interview and life coach. She has designed many training programmes for a variety of groups, as well as delivering FETAC Level 5 modules. Sheila won Toastmaster of the Year in 1999.
Karina Lynn obtained a BA in Information Systems Management at the Institute of Technology, Tralee, and a Graduate Diploma in Education (Business) at the University of Limerick. Karen has taught a range of business and IT related subjects, and Communications at levels 3, 5 and 6. She specialises in the use of communications technology and in written communication.